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| problems with gas water heater | Rate Topic |
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| Posted: Tue Jun 3rd, 2008 07:49 pm |
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1st Post |
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bmar Member 
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I have a GE water heater and it is still under warranty, but they are being total jerks and giving us the run around. Yesterday, I heard a loud pop and smelt a burnt smell from the water heater along w/ a gas smell. I called gas co. and there was no leak. We lit the pilot back but it went out again after a few hrs. so we tried again and it made the pop again. Does any one know? We hired two different plumbers one told me to buy a new one the other said the burner and thermostat assembly is out and to contact GE because it should be under warranty. Well, warranty was rude and wanted more details and wanted to talk to the plumber. So, the plumber called and they still would not help. Does anyone have any suggestions?
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| Posted: Wed Jun 4th, 2008 02:02 am |
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2nd Post |
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Ej Member 
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It sounds like the TRD (Thermal Release Devise) broke. This is a glass tempered devise that shatters on an over-heat condition. The glass devise holds up the intake air door. Once the devise shatters the air vent drops and stops any fresh air from entering the burner chamber. Sometime you will get a pop due to pilot gas build-up when lighting and no air to mix. A mini flash condition will happen. This can be caused by a blocked or collapsed flue, vent or vent cap. Also dryer lint or similar stuck in the air holes on the left and right side of the heater restricting the intake air can cause this. Unfortunately the heater will have to be replaced since this is a non repairable item. You can verify this condition by removing the burner door and looking inside of the burner chamber. If broken you will see small pieces of broken glass the size of a grain of sand. You will have to look real close. Also the post for the air intake will be very sloppy and loose. Rheem warranty will cover a new heater and the installation as long as the failure was not your fault. The areas I mentioned above would be considered not the fault of the heater. They are pretty good about this and I find that most plumbers are not trained to diagnose this problem.
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| Posted: Wed Jun 4th, 2008 05:46 am |
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3rd Post |
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bmar Member
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Thank you for explaining, and actually that is what the people for GE were saying. Well, that makes me feel a little better that you mentioned it. I was starting to think they were just trying to get by with not having to replace it. Thanks again.
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